The Latam Auto Head has direct P accountability for all products marketed by Chubb Personal Lines in Latam (excluding Mexico) and reports to the SVP of Personal Lines for Latin America.
The position is responsible for the development and execution of profitable growth strategies through multiple distribution channels, including Dealers, Digital, Bancassurance, Agency and Brokerage.
Performance of the Regional Head of Auto will be evaluated across the following five metrics and dimensions :
- Growth : NWP growth vs. annual plan and vs. 5-Year plan targets
- Profitability : Combined Ratio & Underwriting Profit
- Product : Strategy, Development & Innovation
- Channel : Strategy, Diversification, Digital expansion
- Risk : Data Quality,
Portfolio Management, Segmentation, Cat management
The Latam Auto Head will proactively engage with distribution channel heads (Direct Marketing, Agency, Digital, others), Country CEO's, Country Consumer Heads, Claims, Operations, Data & Analytics, Legal & Compliance, and IT, to achieve both strategic and tactical operational goals.
Managing the Auto product portfolio for Auto (excluding Mexico) includes full responsibility for working with actuarial to adequately price products to generate expected returns.
The Auto Head will ensure the effective utilization of analytical tools and resources to maximize profitable growth opportunities and achievement of the line's profitability and risk objectives.
This includes managing marketing risk just as proactively as underwriting risk. Marketing risk in this context refers to the risk tied to marketing investments (Sol Cost) aimed at new customer acquisition as well as customer management initiatives.
Key Responsibilities
Strategic Leadership & Execution
- Identify channel / market opportunities.
- Prioritize channels / markets based on cost- benefit analysis & strategic objectives.
- Develop strategies and tactical initiatives to achieve the plan.
- Drive product development and associated project management, including customer research, value proposition development, pricing, legal, compliance, operations, claims, systems and people.
- Manage the business for long term, sustainable profit.
- Builds, leads and mentors indirectly a strong team of product managers and underwriters in countries that can continue to grow with the company and assume greater levels of responsibility over time.
- Influences all levels of organizations.
New Business :
- Prioritizes channels and markets based on expected contribution to growth of regional profits.
- Passionately works to close deals / distribution opportunities that lead to the profitable growth of the business.
- Secures country CEO and Distribution leadership support and engagement for producing new business,
- Conceptualizes, builds, and delivers solid business proposals and referrals.
Product Management & Underwriting
- Develops new products in line with strategy and channel opportunities.
- Ensures continuous development of strong underwriting and portfolio management culture.
- Ensures continuous development of marketing expertise and marketing analytics in support of auto growth.
- Ensures strong collaboration with Claims to deliver strong performance across the dimensions of loss cost management, productivity, customer experience.
- Swiftly develops actions to address deviations to plan.
Underwriting :
- Underwrites risks that are outside of local authority levels.
- Delivers strong underwriting referrals to home office for risks / deals / programs that are outside of regional authority.
- Ensures underwriting best practices are executed.
- Ensures underwriting audits and recommendations are executed.
Product Development :
Drives product development that is relevant to customer and channel needs and is grounded in market research.
P Accountability :
- Full accountability for top and bottom-line results.
- Responsible for P reporting and variance analysis.
- Influences all aspects impacting the P including premium, losses, expenses, and acquisition costs.
- Delivers agreed combined ratio and underwriting profit targets.
- Full ownership of Forecast and Plan P&Ls.;
People Management :
- Builds strong local teams.
- Builds relationships with key country and distribution leaders throughout the region.
- Builds relationship and influences non- direct report support functions such as claims, systems, marketing, and operations.
- Education : University Degree.
- Communication skills : ability to carry out detailed written and verbal communications (English / Spanish a must Portguese is a plus).
Articulate and confident in a meeting environment.
- Strong analytical, decision-making, and problem-solving skills.
- Excel skills and moderate office tools.
- Complete P management.
- Strong time management and organizational skills along with the ability to plan organize and prioritized, whilst working in a constant changing environment.
- Technical knowledge of Personal Lines products and claims services with thorough understanding of laws, principles of coverage and insurance industry in general.
- 3 - 5 years previous business experience in P management in insurance industry.
