Job Description :Job SummaryThe Quality Assurance (QA) Training Specialist of the Quality Support Center (QSC) supports the Training Program at UPS Healthcare.He/She identifies critical (skill) gaps in the current training program, assists in the development training materials, and train employees.In this role, he/she provides support to the Quality Support Center Management Team and assist in the execution projects and initiatives in alignment with the organizational training strategy.In addition, he/she gathers training data, identifies risks associated with the training program, and communicates to the next level of management.Other DutiesTrains new UPS Healthcare employees.Supports the onboarding process development, creation of an effective training plan, and evaluates program effectiveness.Assist in the development of training content and collaborates with stakeholder to ensure content is in alignment with UPS policy and procedures.Supports training effectiveness and review feasibility of the training materials.Utilizes evaluation tools to collect data from the electronic Quality Management System (eQMS).Designs standardized reports to ensure key performance indicators are measurable.Provides administrative assistance for employee setup and training material uploads (as applicable).Provides support for any training related queries funnel through the QSC.Recommends changes and/or continuous improvement ideas to the next level of management.Preferred CompetenciesExperience with healthcare regulations (e.g., cGMP, GDP, GMP) guidelines is preferred.Experience with ISO 9001 and ISO 13485 standards is an advantage.Advanced English Knowledge of Quality Management System is an advantage.Experience with working with learning management systems (LMS)Knowledge of Microsoft Office (Excel, Word, Outlook, Access).Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files.Identify potential gaps in the processes and make recommendations for possible improvements.Strong time management skill, able to work within time-limits (deadlines).MINIMUM QUALIFICATIONSBachelor's Degree (or internationally comparable degree) – PreferredBachelor's Degree (or internationally comparable degree) – Science or related discipline – PreferredGrade: 10CLocation: BogotaDeadline to apply: Monday 17th June, 2024.Employee Type: PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
