Production Support Engineer

Project description An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. The engineer will be providing their support for Market Data projects. Responsibilities Implementing pre-release and post-deployment verifications Integrating with Rundeck for deployment Implementing application control solutions (start/stop scripts) Integrating with monitoring solutions (OpsRamp) Requesting and setting up of new servers Configuring authentication, Service Accounts, etc. Following up on production incidents and problem tickets Troubleshooting market data production issues Recommending and implementing infrastructure improvements SKILLS Must have 3+ years of experience in Support roles Proficient in Linux environment: command line, standard file editing/searching/manipulation, shell scripting, etc. Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization Working experience with job automation tools such as cron, Tidal, Autosys, Control-M, etc. Familiarity with release packaging and deployment: Rundeck, Ansible, etc. Experience with Service Now, Jira Service Desk or similar tools Good communication skills, able to express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc. Methodical approach to problem solving and incident management Able to define and document operational procedures and runbooks Understanding of SDLC and Agile Nice to have Knowledge of Python scripting #J-18808-Ljbffr