PCL - Stateroom Steward - The Seven Seas Group Department: Rooms Division Employment Type: Fixed Term Contract Location: Colombia - The Seven Seas Group Reporting To: Rooms Division Supervisor Description As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities Consistently exceeds the Rooms Division specific targets and other key result areas reducing friction points and avoiding negative surprises. Embraces and utilizes Princess MedallionClass products, services and applications. Is accountable and takes ownership of a consistent product delivery and correctly applies the Service Excellence philosophy. Responsible for guest satisfaction, collaborates with other onboard teammates to provide an outstanding guest experience. Maintains the Company's standard of housekeeping, sanitation and maintenance accordance to HESS protocols. Prepares and consistently maintains a clean and sanitized, welcoming, and personalized stateroom experience for our guests in accordance to brand standards. Owns their experience area and supports the development, implementation, and execution of initiatives in alignment with the Rooms Division leadership team. Anticipates and takes ownership of guest needs and requests. Takes ownership of maintenance issues and follows-up for timely resolution. Actively learns and is knowledgeable to answer questions on product, policy, demographic, itinerary, and port information. Responsibly uses consumable items, staterooms supplies, linen, and cleaning chemicals avoiding unnecessary waste. Maintains assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear. Embraces an inclusive and diverse culture, instills our Shared Purpose, CRUISE service essentials. Shares best practices and efficiencies with the Rooms Division leadership team and colleagues. Embraces Company updates and strategies to deliver on our guest experience commitment. Confidently performs General Emergency Procedures and duties with a sense of urgency as directed by HESS. Follows appropriate procedures for the correct handling and sorting of garbage, bio-hazardous and sharps waste as indicated in the Stateroom Steward Training Manual. Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive. Complies with company expectations and standards, including HESS policies. Maintains current, accurate knowledge of Public health standards and ensures their ship is in continuous compliance with all hotel related public health policies. Promptly helps coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels. Skills, Knowledge & Expertise Full understanding of Public Health and Environmental requirements relating to stateroom service. A command of the English language. Two years' experience servicing rooms in a comparable establishment. Must successfully complete the Stateroom Steward Certification program. Benefits Princess Cruises offers many benefits. This position is afforded comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all our teammates. Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. #J-18808-Ljbffr
