Location: LATAM Form of employment: B2B We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it. Here are a few facts about us: We are among the Top 50 AI and Customer Service Products in G2's Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2 . Every month, our widget is viewed by 350 million unique users , which is 4% of the global population. The new Tidio AI feature ( Lyro ) - answers up to 70% of customers' questions in seconds and is available to users even on a free plan. It's a real AI revolution! We currently hire over 170 fantastic people . In 2022, we secured $25 mln in a Series B Investment round (check TechCrunch's article ). In June 2023, our monthly MRR exceeded $1M. We are looking for an experienced and passionate Outbound SDR to join our international Sales Team. You will contribute to the overall sales success by generating a leads pipeline, performing qualification and discovery, and then, scheduling product demonstration calls for the Tidio AE team. As the Outbound Sales Development Representative, you will: Outreach our potential clients with phone calls and personalized email sequences to spark interest in Tidio+; Qualify leads and conduct initial discovery calls to understand customer requirements and pain points; Manage a pipeline of high, and medium-intent leads in a well-organized and effective way; Keep a track record of data for a better understanding of changes in a pipeline and the progress of key performance metrics; Consistently meet and exceed monthly activity, pipeline, and new business metrics; Maintain an up-to-date knowledge of our product, customer stories and the best sales practices; Leverage tools like Hubspot, DialPad and Seamless; Actively partner with your peers from the Sales, Marketing, and Customer Success teams to contribute to the overall success of the sales process. You are the perfect fit if you have: Minimum 4 years of experience as an Outbound SDR/BDR in the B2B SaaS industry and a proven track record of successful lead generation and qualification; Native or near-native level command of English; Experience in making high-volume sales calls and managing a generated pipeline; Experience with SMBs and Midmarket sales; Attention to detail and good data hygiene - to maintain profiles in a database and be on track with your activity goals; The ability to conduct engaging phone calls and write persuasive emails; Curiosity around understanding the SMB/Midmarket industry and how different companies could use Tidio; Exceptional listening skills that help you to understand well clients perspective; Passion for the tech field and focus on developing a sales-oriented career. We would like to offer you: B2B form of contract; Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions; Great development opportunities – company-supported courses and conferences; Some flexibility in working time – you can manage a workflow in a way that you find the most effective; Possibility to work 100% remotely or book a coworking space in your city; 26 days off guaranteed in a year; Individual work tools – Macbook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs; Mental well-being program – individual therapy sessions and resources for employees; Free access to one of the most popular e-book/audiobook services; Regular integration events (company-wide meetings, team events); What happens when you send your CV? You will be asked about introducing yourself in a short video; Zoom call with the recruiter about the position and the team - 45 minutes; Interview with the Hiring Manager - 30 minutes; Short task and preparation for the Mock Call; Final interview + Mock Call - 45 minutes; Reference check; Offer and fireworks! Diversity Statement One of Tidio's core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence. #J-18808-Ljbffr
