Job Description This is a remote position.
Scope : Work during standard business hours (typically Monday to Friday from 9-6 Toronto Time, with some variations) Operate in Eastern Standard Time zone Handle up to 300 calls per day across multiple clinic locations Utilize VOIP systems for call management Potential to handle calls in languages other than English (future consideration) Meet performance targets, such as handling 5-6 calls per hour Responsibilities : Answer and manage high-volume incoming calls for multiple clinic locations Schedule appointments and manage bookings using cloud-based systems Collect and accurately record sensitive patient information, including health card numbers Address general inquiries about clinic services and operations Pre-qualify patients and note down symptoms for doctors Manage patient queues efficiently while providing excellent customer service Use Electronic Health Record (EHR) systems to access and update patient information Requirements : Excellent verbal communication skills in English Experience in high-volume call handling, preferably in a healthcare setting Ability to maintain patient confidentiality and handle sensitive information Proficiency in using cloud-based scheduling systems and electronic health records Strong multitasking abilities and attention to detail Customer service-oriented with a patient and empathetic demeanor Basic understanding of medical terminology (preferred) Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_18416_JOB Requirements Excellent verbal communication skills in English Experience in high-volume call handling, preferably in a healthcare setting Ability to maintain patient confidentiality and handle sensitive information Proficiency in using cloud-based scheduling systems and electronic health records Strong multitasking abilities and attention to detail Customer service-oriented with a patient and empathetic demeanor Basic understanding of medical terminology (preferred)