Lead Customer Service Representative

Zensar is seeking a Lead Customer Service Representative in Bogota, Colombia. This is open for Full time with excellent benefits and growth opportunities. We will provide all training, and this position will require the employee to be on site Mon-Fri in Bogota. Please share your resume in English. What you will be Doing Assist customers and help resolve Cisco Adoption Barrier Cases that arise from Service Programs. Navigate through adoption barriers pertaining to the following: Smart Net Total Care (SNTC) Portal, Cisco Service Access Management (CSAM) Tool, Cisco Common Services Platform Collector (CSPC). Able to install, deploy, configure, and troubleshoot the aforementioned tools, in addition to the technical components of the position. Strategize on ways to assist customers to increase the utilization, consumption, and adoption of their SNTC Portal. Determine ways that Cisco Services can produce Expand and Renew opportunities. Support the technical onboarding of the customers. Must Have Advanced English and Excellent Communication (Verbal and Written) Cisco experience a plus 2+ years of excellent customer service representative experience. 2+ years as a lead/supervisor or manager (call center, customer service, etc.)5 days onsite in Bogota is a MUST . Nice to Have: University graduate - proficient in English #J-18808-Ljbffr