As a Support Engineer, you will partner across operational and development groups to support in-house business applications and deliver continuous improvement efforts. Requirements Strong written and verbal communication skills; ability to communicate effectively with business users and technical individuals. Ability to read through application logs and be able to determine the source of issues. Ability to write technical documentation. Nice to have: Experience supporting production applications and demonstrated ability to understand end-to-end systems and processes. Experience with Managing Windows Servers and Linux/Unix Servers. Experience with Monitoring and Alerting Tools: Pagerduty Dynatrace Elastic Stack Grafana Experience with containerization tech such as Openshift and Pivotal Cloud Foundry. ITIL experience. Knowledge of REST/SOAP and web troubleshooting. Experience in acting as an application custodian. Experience scripting in bash/shell. Experience implementing SRE practices. Responsibilities Ensure system stability and prioritize continuous improvement efforts using modern DevOps/SRE and cloud technologies. Assist with software deployments both during and after hours. Coordinate with global team members across the GAM footprint to ensure system issues are fully resolved. Ensure applications supported are compliant with enterprise standards. Ensure batch processing is completed (oversight, troubleshooting, issue remediation) and source systems are updated properly to conduct business. Create and update support documentation and training on new applications, processes, and system changes. Support application health and uptime by setting up and leveraging monitoring and alerting tools. Troubleshoot technical application issues and ensure proper handoff from development teams. Track and resolve incidents and problems following ITIL standards. We offer 10 working days of Paid Day Off within an individual year. Up to 15 working days of Unpaid days off within an individual year. Professional Growth: Dedicated professional training – 50% reimbursement of the professional training cost. Sombra University courses – enjoy a range of learning opportunities through Sombra University. It offers many educational courses, as well as educational lectures on a variety of topics. Sombra Around Tech – community attendance – Sombra unites engineers and experts in several areas: Front-end, Back-end, QA, DevOps, and Business Analysis. Mentorship program – available on request. UDEMY online course platform – stay up-to-date with the latest technologies and programming languages. English courses and Speaking Club – attend English classes twice a week in small groups. Added advantages: Work equipment (Laptop, monitor, and small devices compensation). If you know someone you believe is a good fit for our cooperation, you can recommend them and get a reward. Public Holidays – celebrate 18 statutory holidays in Colombia. Sombra events – Join Sombra's traditional events (both online and offline). Alevtyna Lopata Apply Now If you haven't found a fitting position, send us your CV and we'll get back to you shortly. Full name Email Use this space to provide some additional information about your career path, yourself, and your expertise. #J-18808-Ljbffr