Job Category : Operations Management Requisition Number : JANIT012214 Posted: October 22, 2024 Full-Time Locations Columbia, SC 29206, USA Come work for Diversified Maintenance, a leading company in the Facilities Services Industry since 1973. At Diversified Maintenance, we believe that details matter, as do each of our employees and customers. Through our core values of loyalty, honesty, and integrity, we strive to create a culture of growth and opportunity for each individual we employ. Join a large growing company with a sense of pride in everything that we do. Summary The Janitorial Area Manager is responsible for the overall coordination and supervision of District and Project managers as well as individual sites. The Area Manager also ensures customer satisfaction through the delivery of quality service within the established budget. Essential Duties and Responsibilities Recruit and train hourly team members Understand and champion the Company's Strategic Principles, Core Values, and People Culture Recruit and hire employees to assure accounts are properly staffed according to contract specifications Assign duties and tasks to employees and inspect work for cleanliness and completion Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks efficiently and safely Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc. Create an open line of communication by assisting in employee relations problems and coaching and counseling employees to empower success Establish relationships with customers by visiting accounts regularly to assure the highest quality of service Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible Document customer contacts and concerns on an ongoing basis, and assist with follow-through to assure issues are resolved Monitor assigned accounts for work order opportunities and additional work that can be added to the contract Ensure all mandatory Quality Control site visits are completed and recorded Spend time at account locations to support outcomes to meet customer needs Minimum Qualifications Business level English proficiency verbal and written communication Two to three years of management experience required in a related field, with janitorial industry experience preferred Ability to multitask and adapt to changing environments High school degree or equivalent Knowledge, Skills, and Abilities Leadership effectiveness, ability to motivate, train, and develop team members Carpet care and cleaning; stripping/cleaning/buffing of floor types; floor care chemicals; operation of floor care equipment preferred Thoroughness, dependability, tact, and courtesy; ability to work in a team environment and use good judgment Ability to effectively use technology, including the internet, Email, Word, and Excel as well as ability to utilize technology to recruit, onboard, and manage employee data Effective communicator with customers, both internal and external Organized, proven problem-solving abilities, and ability to multitask, prioritize job responsibilities Ability to work a full-time schedule including nights, weekends, and holidays Bi-lingual (English/Spanish) a plus (depending on account) Physical Demands This job may require lifting of objects up to 50lbs, with frequent lifting and/or carrying of objects weighing up to 25 lbs. Other physical demands that are required are reaching, climbing, stooping and/or kneeling, lifting, carrying, pushing and pulling, writing, and seeing. Licensure Must possess a valid state driver's license in order to fulfill the duties of this position, as significant travel between accounts is required. Reliable transportation to allow for necessary travel to various accounts within the assigned territory is required. Requirements Bachelor's degree preferred Four to five years of management experience within the janitorial industry required Must demonstrate excellent communication and interpersonal skills Experience with Microsoft and Google products required Diversified Maintenance Systems is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. #J-18808-Ljbffr