To lead and coordinate highly complex initiatives through the established methodology and corporate guidelines. Additionally, to guide the project analyst team to ensure and fulfill the various initiatives of the assigned market.Responsibilities:· Oversees all technical aspects of client(s) and their projects, including technology health· Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project· Prepares reports for upper management regarding status of client(s) and their project(s)· Familiar with a variety of the field's concepts, practices, and procedures· Relies on experience and judgment to plan and accomplish goals· Leads and directs the work of others. A wide degree of creativity and latitude is expected· Coordination with the IT teams in order to provide timely delivery of projects as per client's request. Projects such as new initiatives, new locations to provide service from, and new technologies.· To be both accessible, approachable and responsive to client requests· Performs other related duties and assignments as required and as assigned by supervisor or manager· Thrive as a team player in a fast-paced, high-energy, change-oriented environment· Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately· Participate and address production affecting outages specific to assigned client(s)· Evaluate client(s) projects and offer technical solutions to fill gaps and improve performance· Assist with completing and updating technical documentation· Assist in facilitating client(s) and internal audits of the client(s) technical requirementsRequirements· Experience with managing timelines, resources, and tasks.Professional in administrative fields: Business Administration, International Business, Social Communication, Engineering, or related areas.· Experience with call center technology· Project management experience· PMI certified· English Level B2+/C1PMIProject ManagementItGerente1886191191#J-18808-Ljbffr
