We're obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent.Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo.SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.As a Ninja,you are guaranteed a culture dedicated to our core values : Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.Salary : COP 3,400,000 Start Date : ASAP Salary : TBD Work Schedule : 8AM-5PM Eastern Time Work Set Up : Remote Type of Contract : Full Time Equipment Provision : Company ProvidedWhat does a day in the life of a Customer Service Representative look like?- Provides accurate information about products and services to customers- Resolves customer issues in a timely and efficient manner- Follows up with customers to ensure that their issues have been resolved to their satisfaction- Properly and accurately document customer interactions in the organization's CRM- Adhere to company policies and procedures- Meet or exceed performance targets for related KPIs- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules- Collaborate with other departments as needed- Maintain a positive, empathetic,and professional attitude toward customers and colleagues at all times- Perform other duties as assignedWhat are the required qualifications for a Customer Service Representative?- Must have high school diploma or equivalent- Must be 18 years of age or older- Strong communication skills, both verbal and written- Proficient in using computers and various software applications- 2 years customer service experience or equivalent in a blended voice / chat environment.- English proficient- For L3 - experience in dealing with billing and invoicing queriesWhat are the preferred qualifications for a Customer Service Representative?Experience using the following tools :CRM Tools : eCW (eClinicalWorks) and SalesforceCommunication Tool : Microsoft TeamsBilling : Vericle Ninja Perks and Benefits Competitive compensation Paid time off,birthday leave Bonus and incentive plans Opportunities for skills training and personal and professional development Employee Referral Program Experience infinite fun so you can have infinite growth.Discover A Better Way to Grow! Are you ready? Disclaimer : The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
