Role DescriptionThe opportunityAs a Senior Developer Support Engineer, you will be working with some of the biggest names in the gaming industry, helping our customers succeed by providing expert support for our Multiplayer Product Suite.
You'll focus on assisting customers in integrating the Unified Multiplayer Services SDK and associated services into their Unity projects.In this role, you'll be devoting your expertise with Cloud related infrastructure as well as object-oriented programming to approach technically demanding challenges.
You will be working at scale with cloud-hosted workloads, leveraging your knowledge in GCP, AWS, and Azure.Your advanced debugging skills and experience in troubleshooting SDK integration issues will be crucial in this role.
You'll be tasked with both resolving complex issues directly and leading technical dialogues to drive quick and efficient resolutions.
Whether providing comprehensive consultations and tests for customers or responding to their live issues as part of an incident group, you'll be the difference between success and failure for some of the biggest titles hitting the market today.
You'll provide comprehensive consultations and testing for customers, and respond to critical live issues as part of an incident response team, significantly impacting the success of major game titles in today's market.If you have senior-level experience in a fast-paced technical support environment, possess meticulous attention to detail, and are passionate about live operations, we encourage you to apply.What you'll be doingReceiving, troubleshooting, responding to and resolving escalated technically complex issues for our customers and internal teamsFrequently communicating with authority and clarity to both our users and internal stakeholdersProactively identify and implement improvements to our teams, processes, and products, and effectively communicate and drive these changes.Mentoring and training other members of the DSE team to ensure we are constantly evolving as a teamResponding to live customer issues and incidents working as part of an incident team solving critical problemsWhat we're looking forDemonstrable experience with an object oriented programming languageExperience either integrating third party SDKs into existing projects, or a history of supporting customers to integrate an SDK into their own projectsWorking familiarity with the Unity engineExtensive experience working with and administering Linux machinesWorking knowledge of modern cloud focused technologies and orchestration solutions (Kubernetes, GCP, Azure) & a demonstrate adaptability and eagerness to learn and work with new technologies and products regularly.You might also haveExperience coding in Golang and understanding of complex database structuresExperience working with machine automation technologies such as Ansible and Puppet.Experience with Prometheus or similar machine data gathering and aggregation technologies.Additional informationRelocation support is not available for this position.Work visa/immigration sponsorship is not available for this position