Customer Support Agent

Support M8 is a leading customer support partner for D2C brands. We are dedicated to providing exceptional customer service solutions to our clients in the rapidly evolving eCommerce industry. We pride ourselves on delivering top-notch customer support, helping our clients grow their businesses, and ensuring their customers have a seamless digital experience. As a Customer Service Representative at Support M8, you will play a pivotal role in representing our clients' brands and delivering outstanding customer service to their online customers. Your primary responsibilities will include addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels. Key Responsibilities: Respond promptly and professionally to customer inquiries via email, chat and social channels. Address customer concerns, troubleshoot problems, and provide effective solutions. Maintain a high level of product knowledge to assist customers effectively. Document all customer interactions and resolutions accurately in our helpdesk software (Gorgias). Collaborate with team members and other departments to resolve complex customer issues. Keep up-to-date with product offerings, promotions, and company policies. Strive to meet and exceed individual and team performance targets. Provide feedback to improve processes and enhance customer experiences. Requirements: Minimum of 3 years of proven customer service experience, preferably in a similar role. Fluent in English with excellent verbal and written communication skills. Proficiency in using helpdesk software and customer relationship management (CRM) systems is preferred. Strong problem-solving skills and ability to think on your feet. Excellent interpersonal skills with a customer-centric approach. Ability to work effectively in a fast-paced, team-oriented environment. Strong multitasking skills and attention to detail. Availability to work flexible hours, including evenings and weekends, as required. Interested? Drop us your CV and brief motivation at ****** #J-18808-Ljbffr