Customer Success Manager (CSM) - SAP Academy for Customer Success - Colombia At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. What we offer The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers. As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Your responsibilities will include: Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team. Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells. Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. What you'll bring 2-5 years' work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain). Strong communication skills including fluency in English and Spanish, other local languages are a plus. Proficient interpersonal skills including curiosity, effective listening skills, professional presence, empathy and "can-get-it-done" mentality. Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex environment. Strong Business Acumen including demonstrated knowledge of business processes and/or industries. About SAP Academy for Customer Success The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce. This dynamic 10-month program strengthens the foundation for a successful career at SAP. Join us for the opportunity of a lifetime to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services. We are SAP SAP innovations help more than 400,000 customers worldwide work together more efficiently. SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. #J-18808-Ljbffr
