JOB DESCRIPTION Job TitleCustomer Service InternJob DescriptionJob title:Customer Service InternYour role:Monitor and Analyze KPI Metrics: Ensure service performance meets established standards through detailed reporting and analysis.Back-office Operations Management: Provide critical support to streamline administrative processes and enhance team efficiency.Proactive Follow-Up Coordination: Maintain continuity across tasks, ensuring timely updates and effective resolution of issues.Customer Satisfaction Enhancement: Track and improve Net Promoter Score (NPS) through actionable feedback and service adjustments.You're the right fit if:Are currently pursuing a degree in Biomedical Engineering or a related field.
your graduation date must be July 2025 or later.Possess intermediate proficiency in English, both written and spoken.Demonstrate strong Excel skills, including data analysis and reporting.Excel in communication, showcasing clarity, professionalism, and collaboration abilities.How we work togetherWe believe that we are better together than apart.
For our office-based teams, this means working in-person at least 3 days per week.Onsite roles require full-time presence in the company's facilities.Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.Indicate if this role is an office/field/onsite role.About PhilipsWe are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.• Learn more about .• Discover .• Learn more about .If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
You may still be the right candidate for this or other opportunities at Philips.
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