Customer Service Firma Legal L A V Ingléskm

¡¡Te estamos Buscando!!Position Title: Intake SpecialistShift days, hours and time zone: Monday to Friday / 10:00 AM to 8:00 PMJOB DESCRIPTION:Summary/Objective: The ideal candidate is hard working, organized, self-motivated, and patient. Strong communication skills are also essential. Preference for candidates who have a production producing background in sales or other qualifying customer service attributes. Bilingual in English and Spanish is required. Some office experience and/or law experience is preferable but not required. Competitive Salary and Benefits.Responsabilities:1. Communicate with prospective clients by phone, email, and text.2. Ensure that all data is entered into the system correctly.3.Make follow-up calls to potential clients.4. Manage the processes of onboarding new clients.5. Answer and assess incoming potential client calls to determine if they should be signed by the firm or referred to other firms while inputting client contact data.Skills and qualifications - Hard and soft skills:- Excellent Telephone Etiquette Communication & Consultation Proficiency (Strong People Skills)- Experience working with customer support. Maintain a positive, empathetic, and professional attitude toward callers at all times.- Ability to stay calm when customers are stressed or upset.- Cultural Awareness.- Relationship Management.- Attention to Detail.- Ethical Practice Respond promptly to customer inquiries.- Communicate and coordination with colleagues as necessary.Beneficios:• Contrato a término indefinido, el cual entra en vigor desde el día 1 de entrenamiento. ??• Estabilidad y excelente ambiente laboral. ?• Oportunidad de crecimiento laboral y profesional. ?• Media jornada libre por tu cumpleaños y por supuesto, celebración de este. ?• Acceso a consultas psicológicas y línea de ayuda. ??• Escuela de lideres. ?• Formación para coaches (esto refuerza tu CV). ?• Descuentos con Smartfit y en algunos restaurantes.• Descuentos en diferentes ópticas.