Usaquen, Colombia | Posted on 09/10/2024 Country Colombia Job Description Transform the Digital Shopping Experience: Lead Global Supplier Success and Drive Innovation in E-Commerce! Ready to become a key player in the dynamic world of digital retail without packing your bags? As a Customer Onboarding Associate , you'll steer international suppliers through smooth integration on a leading Product Experience Management (PXM) platform, empowering brands to shine across digital shelves. This role offers you the chance to pilot your career to new heights, navigating the fast-paced world of e-commerce innovation from the comfort of your home. You'll handle supplier onboarding, streamline data management, and collaborate with tech teams to ensure a flawless digital experience. Join us and ride the wave of global e-commerce growth! Position Overview Employment Type: Indefinite-term contract Shift: Monday–Friday, 8:00 AM–5:00 PM (COL Time) Work Setup: Remote, Bogota/Medellin Lead the onboarding process for suppliers: assist in account creation, manage customer data, and guide them through platform autonomy processes. Track all supplier interactions, provide accurate, valid, and comprehensive information. Engage with suppliers to offer feedback on new functionalities and suggest features to enhance platform user-friendliness. Collaborate with support and technical departments to report bugs, campaigns, and provide feedback through Jira tickets, Confluence pages, etc. What You'll Need to Succeed Requirements: Fluent in English, Spanish (mandatory), and Portuguese. Demonstrated experience in phone-based customer service. Proficient in communication, with structured and clear speech. Ability to simplify complex concepts effectively. Passionate about educating on new technologies. Organized, dynamic, and inherently driven by service and excellence. Enthusiastic about tackling challenges in team projects with ambitious goals. Education: Preferred background in Business or Economics. Proficiency in Google Suite. Plus: Graduated from a Business or Economics program. Requirements Essential Gear: Requirements for Success Requirements: Fluent in English, Spanish (mandatory), and Portuguese. Demonstrated experience in phone-based customer service. Proficient in communication, with structured and clear speech. Ability to simplify complex concepts effectively. Passionate about educating on new technologies. Organized, dynamic, and inherently driven by service and excellence. Enthusiastic about tackling challenges in team projects with ambitious goals. Education: Preferred background in Business or Economics. Proficiency in Google Suite. Plus: Graduated from a Business or Economics program. Why This Role Is For You Career Growth: Unlock opportunities to advance within a fast-growing industry. Five-day workweek Remote work setup with provided equipment (laptop, mouse, headset)20 vacation days, with 5 that can be monetized Supportive Environment: Work in a diverse, inclusive team with direct exposure to clients. Learning & Development: Access continuous learning through Emapta Academy. Salsify is transforming the digital retail industry, empowering brands to succeed on the ever-evolving digital shelf. Their innovative platform enables global brands to manage, optimize, and activate product content across various digital touchpoints, ensuring consumers enjoy seamless online shopping experiences. Salsify drives efficiency for brand manufacturers and enhances consumer engagement worldwide. Committed to fostering an inclusive, diverse workplace, they invite top talent from all backgrounds to join their mission. With a focus on innovation and authenticity, Salsify is at the forefront of e-commerce transformation—be a part of their exciting journey! Join Emapta Colombia: A Community That Celebrates You At Emapta, we don't just offer jobs—we offer a platform for you to grow and succeed. Become part of a global outsourcing leader, serving top-tier clients without ever leaving Colombia. We believe in nurturing your potential while celebrating the vibrant culture of Latin America. With over 700 international partners opening remote positions, Emapta is here to connect you with global opportunities that fit your career dreams. Start your journey today with a team that values work-life balance, community, and excellence. Let's make your career soar to new heights!#J-18808-Ljbffr
