Customer Care & Dealer Training Staff

We are seeking a highly motivated and detail-oriented Training and Operations Specialist to join our team. In this role, you will be responsible for the following:
Training Development and Delivery:Design and develop comprehensive training modules tailored for dealership personnel. Plan and conduct engaging training sessions to enhance staff skills and knowledge.
Standard Operating Procedures (SOPs):Create and maintain Standard Operating Procedures (SOPs) for dealership operations. Ensure that SOPs are effectively implemented and adhered to across all dealership activities.
Quality Audits and Improvement:Conduct regular audits of dealership activities to assess quality and compliance. Develop and implement actionable improvement plans based on audit findings.
Operational Support:Provide ongoing support to dealerships by delivering feedback reports, offering consultation, and providing technical guidance to optimize dealership operations.
Key Qualifications:Proven experience in training development and delivery.Strong understanding of dealership operations and SOP creation.Excellent analytical skills with a keen eye for quality improvement.Effective communication and consultation skills.Ability to work independently and manage multiple priorities.If you are passionate about driving excellence in dealership operations and have a strong training and process improvement background, we encourage you to apply for this dynamic opportunity.

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