Collections Specialist Salary: 4.400.000 (dependiendo de experiencia) Location: Bogotá, Medellín, Guatemala y Honduras Job Description We are seeking a reliable and experienced Bilingual Collector Agent to handle business-to-business (B2B) commercial collections. The ideal candidate will have a proven track record in collections, with the ability to make 80+ calls per day, send follow-up emails and SMS, and work with files to process payments. Fluency in both English and Spanish is essential, as the agent will interact with clients from diverse backgrounds. Key Responsibilities Manage commercial (B2B) collection efforts by contacting clients through phone (80+ calls daily), email, and SMS to recover outstanding payments. Negotiate payment terms and schedules with clients in both English and Spanish. Accurately record all collection activities and client interactions in the system. Work with internal systems and files to process and document payments. Research and resolve client disputes to ensure timely payments. Escalate complex or high-risk accounts to management when necessary. Meet or exceed daily, weekly, and monthly collection goals. Ensure compliance with company policies and collection laws during all communication efforts. Demonstrate reliability by consistently showing up to work on time and completing assigned tasks. Qualifications Fluency in both English and Spanish (verbal and written) is required. Minimum of 3 years of experience in collections in general (commercial collections experience is a plus). Strong ability to handle a high volume of calls and effectively communicate with clients. Proficient in managing emails, SMS communications, and working with collection files. Excellent negotiation, persuasion, and problem-solving skills. Strong work ethic, punctuality, and the ability to work independently. #J-18808-Ljbffr